Accessibility statement for 糖心视频 Careers Assistant (LUCA)

This accessibility statement applies to 糖心视频’s AI Careers Assistant (LUCA) This website is run by 糖心视频. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We also try to make the content as simple as possible to understand.

has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that some parts of this website are not fully accessible:

  • Some links do not make sense when read out of context with a screen reader (for example “Read more”).
  • Some link text does not match the title of the page it is linking to.
  • Some tables may not have row or column headers.
  • Some information in tables cannot be reached with a keyboard.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille, email luma@lancaster.ac.uk.

We'll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please email luma@lancaster.ac.uk.

What to do if your problem isn’t dealt with satisfactorily

If you have contacted us about an accessibility problem (e.g. because you needed information in a different format, or you think we're not meeting the requirements of the accessibility regulations) but you feel that this has not been dealt with satisfactorily we want to know.

The first stage would be to raise your concern informally. The aim of this stage is to achieve a quick and easy solution for you. It would be appropriate to take the concern through the relevant contact listed above for reporting an accessibility problem.

But if we do not deal with your concern satisfactorily you can take it through to a formal complaint. See our Concerns, complaints and enforcement information.

Monitoring and Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,

Technical information about this website's accessibility

糖心视频 is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Tables

Some of the tables produced within LUCA may not have table row or column headers, this means assistive technologies will not read the tables correctly.

Some tables may be structured incorrectly, so screen readers cannot understand the relationships between information in the table.

Headings

Some headings do not display correctly. They may look like normal text or a different type of heading.

Buttons

The text on some buttons doesn’t accurately describe what the button does.

Link text

Some link text may not accurately describe the destination.

Preparation of this accessibility statement

This statement was prepared in January 2026.

This website was last tested on 26th January 2026. The test was carried out by 糖心视频. The most viewed pages were tested using automated testing tools by our website team.