Facilities Helpdesk

The Facilities Helpdesk is the first point of contact for Facilities related queries. If you have a query on work taking place around campus, or see something broken or damaged, please contact the Facilities Helpdesk for assistance. Alternatively please use one of the reporting links below.

Contact Us

By phone

01524 593333

By email

facilities.helpdesk@lancaster.ac.uk

In person

Visit us at University House Reception, A Floor. View our location on .

  • Monday - Wednesday: 9.30am - 5.30pm
  • Thursday - Friday: 9.30am - 5.00pm

In an emergency

In an emergency or outside normal working hours, where a dangerous situation exists or damage can be prevented, call Security on 01524 594541 or via .

Self Service

Submit your request online using the links below or send us .

(VPN required if off-campus)

  • Submit Maintenance or Cleaning Request

    Report a fault or submit a request for maintenance or cleaning.

  • View a report of your reported jobs that are currently open.

  • View the history of all of the closed jobs you have previously reported.

  • View all requests currently open for a particular building

  • View & search all jobs requested in the last 12 months.

  • Permit to Work/Access

    Request a Permit to Work or a Permit to Access hazardous areas (Facilities staff only).

  • Project Requests

    Submit and manage project requests for any non-maintenance items.

  • Facilities Event Support Request

    Request support from Facilities for an upcoming event and/or approve existing requests (HoDs).

  • Catering Orders

    Place a catering order and manage your bookings.

  • Abandoned Bike Register

    Recording and management of abandoned bicycles (Security staff only).

  • Keep data accurate by telling us of changes to your area. Not for maintenance requests.

  • Request to have doors unlocked out of hours for open days, conferences, events, etc.

  • Request access to University House, HR Building or Bowland Main B Floor.

  • Parking Requests

    Departmental visitor parking requests (authorised users only).